Support

Click through the links below for helpful pdf material to get you moving. For any questions, see the FAQ section below.

Download our iOS and Android Apps.

Installation & maintenance videos

Attach your crank spider to chainrings

Change your PRECISION battery

Calibrate your PRECISION

Maintaining your PRECISION battery door

Frequently Asked Questions

Which bikes are compatible with precision?

PRECISION needs 10mm of clearance between the crank arm and the nearest bike component. This isn’t an issue for most customers, but some frames do have tight clearance so pay particular attention when marking the installation location. Customers with bikes that have bottom-bracket mounted brakes might also have clearance issues. If you are unsure of fitment, even after following the instructions in your digital ship kit, you can request that we send you a physical ship kit, with a dummy pod so that you can make sure you have enough space.

What conditions can I use precision in?

PRECISION is waterproof and dustproof, and can be used in temperatures between 0°C and 40°C. PRECISION Powermeters can be stored at temperatures of up to 60°C.

What is the current precision firmware version?

The current PRECISION firmware version is 2.1.0.  To receive the latest firmware version on your PRECISION Powermeter:
1. Ensure you are running the latest version of the 4iiii app on your iOS or Android device.
2. Connect to your PRECISION Powermeter using the latest version of the 4iiii app.
3. Follow the prompts to install the latest version of the PRECISION firmware using the 4iiii app.

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